StarBonding Privacy Policy

How Star Video Vision handles personal data in the StarBonding website, software, OEM resources, Partner API and live-stream transmission service

Effective date: 20 August 2026

This Policy explains what personal data we collect, why we use it, when we share it, how long we retain it, and the choices available to you. It should be read with the StarBonding Terms of Service.

1. Who is responsible for your data

Star Video Vision is the operator of StarBonding and determines the purposes and means of processing personal data for the Service. Under applicable Indian data-protection law, Star Video Vision acts as the data fiduciary for this processing.

2. Scope

This Policy applies to starbonding.com, oem.starbonding.com, registration and account pages, the StarBonding Windows application and CLI, Partner API, payment and support interactions, and the servers used to bond and restream configured live-stream traffic. It also applies when an authorised OEM, partner or reseller submits or manages customer information through StarBonding. It does not govern independent processing by an OEM or partner in its own application or customer relationship, or by destination platforms, Internet providers, payment providers and other third parties under their own policies.

3. Personal data we collect

3.1 Account and contact data

• Name, email address, telephone number, company or organisation, country and account identifiers.
• Login, authentication, activation and licence information.
• Preferences, consent records and account status.

3.2 Order and payment data

• Plan, price, currency, taxes, order date, transaction reference, payment status, invoices and refund records.
• Limited billing or payer details returned by Razorpay or another displayed payment provider. We do not intentionally store complete card numbers, CVV values, UPI PINs or online-banking passwords.

3.3 Device, network and diagnostic data

• IP addresses, session times, assigned servers, application version, operating-system and device information.
• Network-interface identifiers and types, link availability, latency, throughput, data transferred, connection quality, routing and disconnection events.
• Error messages, crash information, security events, support diagnostics, website server logs, browser information, cookie identifiers and security or anti-abuse signals.

3.4 Streaming configuration and content in transit

• Source and destination RTMP addresses, destination names and connection status.
• Stream keys or other destination credentials included in configured URLs.
• Audiovisual stream packets transmitted through StarBonding servers. Except for short operational buffering needed to transmit or recover a session, StarBonding is not designed to retain an archival copy of your live stream as part of the standard Service.

3.5 Communications

We collect messages, attachments and contact details when you request support, report a problem, respond to a survey, communicate with sales, or make a privacy or grievance request. Support sessions may include diagnostic information you choose to provide.

3.6 Partner, OEM and API data

• Partner and business contact details, account status, permissions, API-key identifiers and security events. We do not display API-key secrets after issuance and expect partners to store them securely.
• Partner wallet or credit balances, service prices, account-creation and renewal requests, transaction references, idempotency keys and reconciliation records.
• Customer names, email addresses, user identifiers, selected services and subscription status submitted by an authorised partner.
• API request metadata such as IP address, time, endpoint, response status and error category.

4. How we collect data

• Directly from you when you register, purchase, configure destinations, request Partner API access, contact us or use support.
• Automatically from the website, application, CLI, API, networks and servers while the Service operates.
• From payment, email, infrastructure, security and support providers.
• From an authorised OEM, partner or reseller that creates, funds, renews or manages an account for you.

5. Why we use personal data

• Create and authenticate direct and partner-managed accounts, issue licences and administer trials and paid plans.
• Operate the Partner API, authorise requests, manage partner permissions, apply wallet or credit balances, create or renew customer services, and reconcile transactions.
• Split, transmit, reassemble and forward configured live-stream traffic.
• Connect to selected destinations and display service status.
• Process payments, issue invoices, prevent fraud and handle refunds.
• Provide support, diagnose failures, monitor capacity and improve reliability.
• Secure the Service, API and CLI; detect abuse; enforce plan limits; and investigate incidents.
• Send transactional notices, security alerts and material service or policy updates.
• Send permitted marketing and provide an opt-out from non-essential marketing.
• Comply with tax, accounting, consumer-protection, cybersecurity and other legal obligations.
• Establish, exercise or defend legal claims.

6. Partner and customer responsibilities

Star Video Vision is the data fiduciary for processing it determines for the StarBonding Service. An OEM, partner or reseller may separately determine why and how it collects customer data in its own product or commercial relationship and is responsible for its own privacy notice, legal basis, security and response to customer requests. By submitting customer data to StarBonding, the partner represents that it is authorised to do so and has provided all notices and obtained all consents required by law. We may refer a request to the relevant partner where that partner controls the customer relationship, while still meeting our own legal obligations.

7. Legal grounds

We process personal data where you have consented, where you or an authorised partner voluntarily provides data for a requested purpose, where processing is necessary to provide the Service or fulfil a transaction, and for other uses permitted or required by applicable law. Where processing depends on consent, you may withdraw it using the contact details below. Withdrawal does not affect processing already lawfully completed and may prevent features that require the data.

8. Cookies and similar technologies

The website may use essential cookies or similar storage for login, session continuity, security, fraud prevention, preferences and payment flow. We may also use limited measurement tools to understand website performance. Where consent is legally required for a non-essential cookie, we will request it before use. Blocking essential cookies may prevent login, registration or payment functions.

9. When we share data

We share only data reasonably necessary for the following purposes:

• Infrastructure and operations: hosting, data-centre, cloud, network, email, monitoring, security and support providers.
• Payments: Razorpay or another displayed provider to authorise payments, detect fraud and process refunds.
• Streaming destinations: destination platforms and endpoints selected by you.
• Partners, OEMs and resellers: authorised organisations that created, funded, renewed or administer your account, including account status and transaction information needed to support that relationship.
• Legal and safety: courts, regulators, law-enforcement agencies, CERT-In or other competent authorities where required by law or valid process.
• Business transfer: a buyer, investor, successor or adviser in a genuine merger, financing, reorganisation or sale.

We do not sell personal data and do not use live-stream contents for behavioural advertising.

10. International processing

StarBonding may route streaming traffic or process supporting data in India and other countries where bonding servers or service providers operate. Those countries may have different data-protection laws. We use appropriate contractual, technical and organisational measures and comply with restrictions imposed by applicable Indian law.

11. Retention

We retain data only as long as necessary or required by law. Account, licence, partner-permission and customer-provisioning records are normally kept while active and for a reasonable period afterwards. Partner API transactions, idempotency records, wallet or credit records, invoices, tax and accounting records are retained for reconciliation and applicable financial and tax periods. System, API, network and security logs are retained for operational and cybersecurity purposes, including applicable CERT-In requirements. Live-stream content is processed in transit; short operational buffers are overwritten or discarded and are not intended as permanent recordings. Support communications and diagnostics are retained as reasonably necessary to resolve issues and handle disputes. Data is deleted, anonymised or securely isolated when retention is no longer necessary, subject to legal holds and obligations.

12. Security

We use reasonable technical and organisational safeguards, including access controls, service monitoring, network and server protections, credential and API-key handling procedures, backups where appropriate, and incident response. No Internet transmission or storage system is completely secure. Protect account passwords, Partner API keys, RTMP URLs and stream keys; keep API keys out of distributed applications and public repositories; and promptly report suspected exposure.

13. Your choices and rights

Subject to applicable law and identity verification, you may request a summary of personal data and processing information; correction, completion or updating of inaccurate data; erasure where data is no longer needed; withdrawal of consent; cessation of non-essential marketing; and grievance redressal. Send requests to support@starbonding.com from the email associated with your account. If an OEM or partner manages your account, you may also contact that organisation; we may coordinate with it where necessary to verify and fulfil the request. We may request proportionate information to verify identity and will respond within the period required by applicable law.

14. Children

The Service is intended for adults and business users. We do not knowingly permit a person under 18 to create an account or intentionally collect a child's personal data. Partners must not submit a child's personal data unless expressly authorised by StarBonding and permitted by law. Contact support@starbonding.com if you believe a child has provided personal data.

15. Automated decisions

The Service may automatically select or rebalance network links, route sessions, apply plan or partner limits and flag security or abuse indicators to provide and protect the Service. We do not use personal data to make solely automated decisions producing legal or similarly significant effects unless separately disclosed and permitted by law.

16. Data breaches and legal requests

We maintain incident-response procedures. Where applicable law requires notification of a personal-data breach, we will provide the required notice and, where relevant, coordinate with an affected authorised partner. We assess government and law-enforcement requests and disclose data only where required or permitted by applicable law and valid process.

17. Changes to this Policy

We may update this Policy to reflect changes in the Service, law, technology or our practices. The revised Policy will show a new effective date. We will provide reasonable notice of material changes where practicable and request fresh consent where applicable law requires it.

18. Contact, privacy questions and grievances

Privacy and Consumer Grievance Officer: Anil Chandra K, Star Video Vision. Email: support@starbonding.com. Telephone: +91 9000 900 300. Please include your account email and enough detail to identify the request, but do not send passwords, API keys, full payment credentials or unnecessary stream keys by email. Consumer complaints will be acknowledged within 48 hours and targeted for resolution within one month. Privacy grievances will be handled within the period required by applicable law.

19. Governing law

This Policy is governed by the laws of India. Subject to any non-waivable statutory forum or remedy, courts at Hyderabad, Telangana, India will have jurisdiction over disputes concerning this Policy.